Delivery & Returns
The product price does not include delivery charges unless expressly stated.
A number of our products will be shipped directly from the suppliers so please note the delivery costs & terms on each product page.
Delivery costs quoted on the site are for UK delivery. If you wish products to be shipped internationally, please e-mail us at firstname.lastname@example.org and we will advise you what the additional delivery costs will be.
Free delivery is offered on all UK orders over £50.
We hope that you are happy with your purchases, however, in the event that you change your mind or, for any other reason, you decide you do not wish to keep any products, you will receive a full refund of the price that you paid for the products.
Please notify us of your intention to return products by sending an e-mail to email@example.com. Please return the products to us within 14 working days from the receipt of your order, including a completed Cancellation Form.
The exception to this is custom-made or personalised products, which can not be refunded unless they are faulty.
Unless the products are faulty or not as described, you will be responsible for the cost of returning the products to us. Original postage is non-refundable.
If you have returned the products to us because they are faulty or mis-described, we will refund the price of a defective product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
Please obtain proof of postage.
We will refund you on the credit card, debit card or Paypal account used by you to pay.
We will process the refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the products back from you.
Returns should be posted to: Thoroughly Modern Baby, 98 Clifden Road, London, E5 0LN.
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